BIJOU BONDS (“we,” “our,” “us”) is committed to protecting the privacy of individuals who visit bijoubonds.com and use our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

INFORMATION WE COLLECT

Information you provide directly: When you submit a contact form, book a consultation, or communicate with us, we may collect your name, email address, telephone number, and any information you voluntarily include in your inquiry. During consultation, we may collect hair and scalp imaging, hair history, and health-related information relevant to our services.

Information collected automatically: When you browse our website, we may automatically collect your IP address, browser type and version, device information, operating system, site navigation patterns, pages visited, and time spent on pages through cookies and similar technologies.

Payment information: Payment processing is handled by third-party providers. We do not store credit card numbers or full payment details on our systems.

HOW WE USE YOUR INFORMATION

We use personal information for the following purposes: to respond to your inquiry and schedule consultations; to provide, maintain, and improve our services; to build and maintain your client profile for continuity of care; to communicate with you about appointments, service updates, and relevant information; to process payments and fulfil service obligations; to comply with legal and regulatory requirements; and to improve our website, services, and client experience.

WHAT WE DO NOT DO

We do not sell, rent, or lease your personal information to third parties. We do not share your personal information for marketing purposes with external companies. We do not use your hair or scalp imaging for any purpose beyond your direct care without your explicit consent.

WHEN WE MAY DISCLOSE INFORMATION

Limited data sharing occurs only with essential third-party service providers—such as payment processors, scheduling platforms, and technical support services—under confidentiality arrangements and solely for the purpose of delivering our services to you.

We may also disclose personal information: to comply with any court order, law, or legal process; to enforce our Terms & Conditions; if we believe disclosure is necessary to protect the rights, property, or safety of BIJOU BONDS, our clients, or others; or in the event of a merger, acquisition, or sale of assets, in which case personal information may be among the assets transferred.

COOKIE & TRACKING TECHNOLOGY

Our website uses cookies, tracking pixels, and comparable technologies to enhance your experience, analyze site traffic, and monitor performance. Continued browsing indicates consent to these practices.

You may modify cookie preferences through your browser settings at any time. Disabling cookies may affect certain website functionality.

DATA RETENTION

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to maintain continuity of your care, or to meet legal requirements. Client records—including consultation notes and imaging—are retained for the duration of the client relationship and a reasonable period thereafter.

We reserve the right to anonymize personal information so that it can no longer be associated with you, and to use such anonymized data for legitimate business purposes.

YOUR RIGHTS

Under PIPEDA, you have the right to: request access to the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information, subject to legal retention requirements; withdraw consent for the collection or use of your information, understanding that this may affect our ability to provide services; and opt out of promotional communications at any time.

To exercise any of these rights, contact us at bijoubonds@gmail.com. We will respond to your request within 30 days.

DATA SECURITY

We employ current industry-standard security measures to protect your personal information. However, no digital system provides absolute security guarantees. We cannot ensure complete data protection and disclaim responsibility for security incidents beyond our reasonable control.

THIRD PARTY LINKS

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external site you visit.

CHILDREN’S PRIVACY

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

CHANGES TO THIS POLICY

BIJOU BONDS reserves the right to update this Privacy Policy at any time. Changes take effect upon posting to this website. We encourage you to review this page periodically. Continued use of the website following modifications constitutes acceptance of the revised policy.

PRIVACY COMMISSIONER OF CANADA

If you have concerns about our privacy practices that we are unable to resolve, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or by telephone at 1-800-282-1376.

CONTACT

For questions or requests regarding this Privacy Policy, please contact BIJOU BONDS at bijoubonds@gmail.com.